Effective Date: 27 June 2024

1. Returns

We want you to be completely satisfied with your purchase from Semcor7. If for any reason you are not satisfied, we accept returns of unused and undamaged products subject to the following conditions:

2. Eligibility

      • You may initiate a return within 14 days from the date of delivery.

      • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

      • Customized or personalized products may not be eligible for return unless they are defective or damaged upon receipt.

    3. Initiating a Return

     To initiate a return, please follow these steps:

        • Contact our customer support team at [email protected] to request a Return Authorization (RA) number.

        • Include your order number, reason for return, and any relevant photos or documentation to support your request.

        • Once your return request is approved, we will provide you with an RA number and instructions for returning the product.

      4. Return Shipping

          • Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product).

          • We recommend using a trackable shipping service or purchasing shipping insurance for your return shipment. We cannot guarantee that we will receive your returned item.

        5. Refunds

            • Once we receive your returned product and verify its condition, we will process your refund within [14] days.

            • Refunds will be issued to the original payment method used for the purchase.

            • Shipping costs are non-refundable, unless the return is due to our error.

          6. Damaged or Defective Products

          If you receive a damaged or defective product, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly, which may include issuing a replacement or providing a full refund.

          7. Contact Us

          If you have any questions or concerns about our refunds and returns policy, please contact us at:

              • Address: 60 Eagle Terrace, Pinehaven Estate, Gauteng

            This refunds and returns policy is designed to be fair and transparent, ensuring a positive customer experience while protecting the interests of Semcor7. It provides clear guidelines for customers on how to initiate a return, eligibility criteria, and the refund process.